Our Point of Difference
Champion of women’s health – a commitment to providing high-quality advice and information on the issues that matter, provision of health talks in communities and more.
International quality standards and rigorous clinical QA processes and incident management and reporting
Focus on client care – Site satisfaction statistics and regular experience tracking processes (feedback tools, exit interviews, mystery clients)
Contact Centre – Assures support throughout the client journey, and lists opening hours/day. Toll-free lines, Client counselling and information provision and follow up
Value for money – ensuring high-quality and affordable offerings
Digital systems – professional and easy validation of client information, consistency across Clinics (prevents duplication), the gradual roll-out of electronic health records, ability to track key metrics such as return visits, and visits from corporate clients.
Processes to prevent fraud Innovation: Trialing teleconsultations